Extension of educational license randomly declined
I'm a member of a university faculty (not a student) and I've been on an educational license for many years. So far Autodesk has always accepted a letter from the faculty head as a proof tor the educational letter. The letter states that I'm a faculty member and that I use Inventor for educational / training purposes. This year, out of the blue, they refused to accept this letter and claimed that it is "not an official document". This is nonsense but there is no way for me to object because the verification process is automatized and the decision is sent from a do-not-reply address. I've tried to resubmit the document with an added note explaining that this is in fact an official document but it got rejected again within a minute. I'm a bit at a loss here. I can't call Autodesk and complain because I'm not on a subscription and the university folks also don't know how to handle it. What can I do?