My bf ordered a Valve STEAM deck and it's stolen by GLS
I honestly can’t believe this is happening.
My boyfriend ordered a Steam Deck, and the delivery has been a complete mess from start to finish by GLS.
Last Friday, the tracking was marked as sent, but nothing arrived. Then today we finally got a notification saying it had been delivered to a pickup point. We went to check it immediately, hoping it was finally there.
Instead of a Steam Deck, the package turned out to contain a bottle of water.
A literal bottle of water. Wtf....
The Steam Deck was stolen somewhere during delivery and replaced with random junk. What makes it even worse is that we’ve already read so many similar stories on Reddit about Steam Deck deliveries going missing, getting tampered with, or arriving with the wrong item inside. I genuinely can’t believe Steam/Valve still doesn’t seem to be taking stronger action if this keeps happening.
We’re contacting support, but right now I’m just shocked and angry that this can happen with such an expensive item!! Also I'm furious with the dishonesty of the delivery guy.
Has anyone else dealt with this recently? If so, did Steam actually help, and how long did it take to get a refund or replacement?