Is coding/billing ever emotionally draining?
I work as a pharmacy tech in retail so I know a little about insurance billing as it pertains to medications and diabetes testing supplies. I am also constantly interacting with patients who are very often (understandably) pretty annoyed and upset at the US healthcare system. I truly do want people to get what they need and not have to struggle financially, but I know the whole system is full of rules and red tape.
My question is do you ever feel like you have to make stressful decisions knowing someone's life is going to be majorly affected by your choices? I feel like I might have trouble trying to weigh what's good for my employer vs what's good for the patient. I've read several people say it's more just like solving puzzles, so I assume the stress is much lesser than it would be in other healthcare positions. Thanks for taking the time to read, I'm interested to hear what people think about this.