u/kenycsh

Small d2c brand here doing decent volume, around 3k orders a month. Our support inbow is drownin in "Where's my order?", "Can I change my adress?", "Do you ship to X?" every single day. It is wild how repetitive it is and my 2 person support team is completely burnt out.

Tried a few of those chatbot builders that use decision trees and it was a disaster. Customers don't follow the flow, they type random stuff and the bot just breaks or asks them to "Press 1 for Shipping" which makes them furious. Also, every tool we looked at needed a developer to hook into Shopify for real time order status which we don't have in-house.

What I want is an AI agent I can literally upload our FAQ PDF to, connect it to Shopify, and let it just answer this stuff on WhatsApp without me building a 40 step flow. Anyone actually using something like this that works? Also worried about hallucinations, can't have the bot making up shipping timelines, lol.

Second year CS. State School, not a target. Decent GPA, two GitHub projects, no internship yet. Applied manually since January. 40 applications. Zero responses, not even rejections. Then I changes two things:

First, I stopped applying to listings that had been up for days and started applying within hours.

Second, I starte using Tsenta to make that possible because I can't be monitoring job boards all day from class.

5 weeks later, 5 recruiter screens. 2 of which turned into technical rounds. I'm not here to oversell it, I still don't have an offer, but going from 6 weeks of 0 screens to 5 screens in 5 weeks is a real shift and I wanted to share it for anyone starting from the same spot.