Where am I wrong in my request for SES prod access?
I raised a request for SES prod access. Following was the reply to additional details:
We publish an education site for couples: long-form written guides on intimacy, communication and consent, with no explicit imagery. We want to send a low-frequency newsletter and a small number of requested downloads (worksheets that accompany our guides) to readers who have explicitly asked for them.
Expected volume is low: fewer than 100 recipients initially and under 2,000 emails per month in about an year time. We are starting from zero subscribers. We are not migrating, importing or re-using any existing list; a small number of addresses collected years ago under a previous plugin were deleted outright rather than carried over, because they never went through the confirmation process described below. Every address we mail will have been collected and confirmed under the current flow.
How recipients sign up: only through a form on our own site, which a reader fills in deliberately. There are no pre-ticked boxes, no signup bundled into any other action, and we do not buy, rent, scrape or import lists from any third party.
How we confirm consent: double opt-in. On submission the address is stored with status "pending" and sent a single confirmation email containing a unique,
expiring, single-use link. Nothing further is ever sent until that link is clicked. Unconfirmed addresses are purged automatically after 14 days.
Quality controls at capture: format validation, live MX record check, disposable-domain blocking, typo detection on common domains, a honeypot field, and per-IP rate limiting. Rejections are logged domain-only so we can audit the filter without storing addresses we refused.
How recipients unsubscribe: every email carries a one-click unsubscribe link in the body and List-Unsubscribe / List-Unsubscribe-Post headers. Unsubscribes take effect immediately and are honoured permanently; the address moves to a suppression list that every send checks before dispatch.
How we handle bounces and complaints: bounce and complaint notifications are delivered via Amazon SNS to an endpoint that writes to the same suppression list automatically, with no manual step. Hard bounces and any complaint suppress the address permanently and immediately. We monitor bounce and complaint rates and will pause sending if bounces approach 5% or complaints approach 0.1%.
Content: educational writing about relationships and sexuality, aimed at adults, with no explicit images. We are stating the category plainly so there is no surprise on review.
>And the response that I got is:
Thank you for providing us with additional information regarding your sending limits. We are unable to grant your request at this time.
Your success with Amazon SES matters to us, and we want to ensure your email program operates at the highest level of deliverability and reliability. After a thorough review of your request, we are unable to approve a sending limit increase at this time.
Questions:
How do I know what exactly is wrong? What do I change or improve? Similar thing happened to a friend who runs a company and they need to send transactional emails to their clients. Tried SES couple of times but got only NO with no reasons.
What options do I have?