Advisor Burn Out—Need Insight
I work as an academic advisor at an online university. I have around 350 students on my roster. I’m wondering if you guys think these duties are appropriate for advisors, or if you think it’s too much? I’m feeling very overwhelmed, especially since every time another department complains about their workload, our institution’s response is to place some of their tasks on us in advising. It seems to me that each department should be handling what their job duty states, and if that’s too much, they need to hire more people.
I also don’t know how to approach this with leadership without sounding like a complainer. Any advice would be greatly appreciated!
Here are our current duties:
-Daily attendance
-Responding to 50+ emails daily
-Returning student phone calls
-Tracking enrollment verifications, background checks, transcripts, etc.
-Answering questions about financial aid, including questions pertaining to the Big Beautiful Bill
-Setting up self-directed assessments for our students as well as for incoming students
-Setting up and sending out appeal forms for current and re-enter students
-Tracking/outreaching students with high account balances
-Graduation liaisons (answer questions relating to graduation ceremonies)
-Training new advisors
-Completing schedules and schedule revision requests
-Creating and frequently updating a list of students we expect to drop by end of quarter
-Rescheduling failed grades