u/kwill729

I'm taking a class in UX Design for AI. For my capstone project I will be redesigning the AI customer service agent experience. It would be very helpful if you could answer these questions for me as part of my research.

• How clear was the communication from the AI agent?
• Did the AI agent understand the context of your conversation?
• How did the AI experience compare to your previous experience with human agents?
• Did you feel the AI agent was easy to navigate and use?
• How would you rate your level of trust in an AI customer service agent? (5 = high level of trust / 0= no level of trust)

Feel free to provide any other information about your experience with AI customer service agents.

Thank you!

I'm taking a class in UX Design for AI. For my capstone project I will be redesigning the AI customer service agent experience. It would be very helpful if you could answer these questions for me as part of my research.

• How clear was the communication from the AI agent?
• Did the AI agent understand the context of your conversation?
• How did the AI experience compare to your previous experience with human agents?
• Did you feel the AI agent was easy to navigate and use?
• How would you rate your level of trust in an AI customer service agent? (5 = high level of trust / 0= no level of trust)

Feel free to provide any other information about your experience with AI customer service agents.

Thank you!