GDPR stopping me to see full reference report, red flag?
Hey everyone,
First-time landlord here, so still learning the ropes. I recently appointed a letting agent for full property management, and I’ve run into a couple of things that feel a bit off. Looking for some advice on whether this is a normal practice or if I should push back.
The GDPR Excuse: The agent is flat-out refusing to share the full tenant reference report with me. They claim GDPR regulations prevent them from sending it over. Instead, they just sent a Let Alliance summary showing the VISTA score and the verified income. Is this standard practice now, or is it a red flag? I feel like as the landlord, I should be allowed to see the full details of who is moving into my property.
Missing Landlord Reference: Looking at the Let Alliance summary, it looks like they didn't actually do a past landlord reference check. Is that normal for Let Alliance, or did my agent skip a step? If it hasn't been done, should I be chasing the previous landlord myself, or is that strictly the agent's job?
Would love to hear how other landlords handle this or if your agents pass over the full reports without a fuss. Thanks in advance!