Floorwalking help!
Hi!
I've been in LP for a year now, but have been taught to mostly stay in the office and get footage for all incidents. Now my store has pivoted and is saying we need to observe everything via floor walking.
Problem is, I am having a hard time with it. I walk through the store, but no one is really sticking out to me, and I can't find ways to stay in an area long enough to observe someone without them moving and me having to navigate around them, which usually makes them suspicious.
I know a portion of it is in my head, that maybe they aren't observing me like I am them, but it still stresses me out.
I don't know who to follow. I can stand in an area all day and hope someone steals from that area, but then I miss out on the rest of the store. Walking around constantly is what I have been doing, but either am having trouble focusing on people because there's so many, or there's barely people in the store and I feel like there's nothing worth watching, as theft in my store is usually people selecting something, then spending their entire time shopping, then concealing in a different area. We usually catch concealment then have to get selections.
Help please?