Ultrahuman Would Rather Censor Feedback Than Fix Their Supp0rt
Bought an Ultrahuman Ring Air less than a month ago and tried returning it under their advertised 30-night return policy.
What followed has been one of the most frustrating customer support experiences I’ve dealt with.
The in-app support bot keeps repeating the same canned responses no matter what you say, like it has already decided the customer is wrong.
WhatsApp support takes 1–2 hours just to assign an agent, even after repeated follow-ups.
Every single time, a new agent joins with zero context about the previous conversation, so you end up explaining the same issue again and again.
I was explicitly told that my pickup would happen today, but I never received any confirmation or pickup details.
Instead of fixing the issue, support then tried telling me that the pickup was actually scheduled for the 15th and not the 18th, despite their own messages saying otherwise.
And to top it all off, the moderators on their subreddit removed my post instead of allowing any discussion around the experience. Apparently criticism and negative experiences are not welcome there either.
For a company selling a premium product and heavily marketing “customer experience,” this level of support is honestly embarrassing.
Right now, it genuinely feels like the “30-night return policy” only exists until someone actually tries to use it.
A premium product means nothing if the post-purchase support is this disorganized, unresponsive, and frustrating.
Still waiting for a proper resolution.