HVAC recommendation (TE) and warning (Casteel)
I came in this group looking for some HVAC tech recommendations and didn’t have much luck so sharing this in case anyone else searches in future.
Called Casteel first and they had us convinced we needed to do a full HVAC replacement of our 8 year old unit for $15k, and said at MINIMUM we'd have to pay $1k for a possible fix that "would only have a 50/50 shot of working" -- and no refund if it didn't.
Thank goodness we got a second opinion from another company (TE) - they correctly diagnosed the issue and fixed it in 15 minutes for $185 all in. Literally less than we paid Casteel just to send out a tech to give us a (wrong) diagnosis (a $250 fee just for someone to come out is crazy). So glad I went with my gut that what they were selling us on just didn't feel right.
When you're in a stressful situation like we were in a hot house during a Georgia summer with a baby - all you can do is hope you're not being misled. So just sharing this as a warning to get that second opinion!!!