Bad Bob customer service
Hii everyone I wanted to share about a bad customer service experience I had today.
So I noticed that more than Nu.2000 was deducted from my bob account without me making any sort of transaction. Mind you I have no loan to pay off as well so I don't know why it was deducted. I don't think it is a maintenance fee as Nu.2000 is bit too much. The annoying thing is when I tried to call the Customer service and told them (her) about this, she was being so rude to me. Basically my mom talked to her first and she addressed her as madam and since my mom didn't know my acc number, I started to talk with her instead.
She got so angry and annoyed that we were switching the phone. I admit it's my fault as well but the way she was talking to me and kind of scolding me felt a bit too much. Her tone was so rude and when I tried asking for help regarding the transaction, she acted like she is going above above beyond for me which I don't think is the case as she works in customer service like it's literally her only job. After all that, she was of no help as she said she will check and let me know but I never got any update. Anyone who experienced this , please let me know what I should do. Should I try calling again and hope that the person picking up won't be like her and will actually try to help me?
I wish our customer service was a bit better. Thanks.