Confusion on client interaction.
I’m wondering if anyone has experienced this before, or maybe I’m just being too cerebral about all of this.
I had a repeat client yesterday, this is the second time
I had him. He essentially asked for the same area of focus as the first time, but with more lower back-upper hip area, no problem. I address the lower back, hips. He says he can’t wait to see how his back feels later today. I turn him over, finish the rest of the massage, and then we end. And he’s shocked, he says “that’s it?” I’m bewildered, he’s had massages before and it was a 50 minute massage, yeah-we are done. He comes out of the room and says “you didn’t work on my lower back at all” and I’m absolutely floored, I spent 30 minutes on this man’s back. I reiterated the areas of focus he mentioned and told him what I did in those areas, and he starts pointing to his ribs, like intercostals. And none of this makes sense to me, he’s accusing me of not doing what he asked. And he’s pointing out a completely different area.
This is what I think might be the issue, the first time I had him he was very talkative, like telling me what he had for breakfast, constantly raising his head up to talk. I was more responsive to his talking the first time-I figured this was a one off, and way less so this time. I was giving mono syllabic responses. He immediately booked me the following week, and I think he wanted a pal to talk to/at. He just seemed so strange at the end, I’ve never experienced this. His note from yesterday says “he was unhappy with the massage, and I focused on the wrong area, and didn’t understand where he was pointing.” Like, what the hell?