Train Cancelled, LNER want me to go through Trainline, Trainline says LNER
So basically me and my partner were trailing to Hendon from Sowerby Bridge, we got the Northern train to Leeds which was on time at 10:58am, got on the LNER train at 12:10 and they cancelled due to someone jumping in the tracks in Stevenage, the people at the station told us to get on a train to Sheffield and a train to London from there as they weren’t going to be done cleaning the station until 3pm. So we did that, we arrived in London at around 4:18pm and got on the train to Hendon at 4:33pm which got us to our destination at 5:05 pm. These were advanced singles as we were picking up a new car and driving our way home. Now this is where the issue starts:
I can’t claim for a cancellation refund as we still traveled to the destination but when I’ve tried to claim through LNER for Delay Comp they say that the train was cancelled so I should claim for cancellation through Trainline, Trainline says I still did the journey so I should claim for delay through LNER. Am I doing something wrong or what? I paid £70 for the tickets, and ended up at the garage 2 hours late, so damn right they should pay me back. I won’t tell you about all the following issues we had….. it was a long day and riddled with bad luck 🙄 basically we got back home after midnight….