TREC application expired but portal says I already have an active application?
Hi everyone,
I honestly don’t know what to do anymore and I’m hoping someone here has been through the same situation.
I created my Texas realtor exam application on May 3, 2025. I took the exam recently and unfortunately failed it on May 2, 2026. From what I understand, the application is only valid for 1 year, so I thought I needed to submit a new one.
The problem is that when I go on the TREC/REALM portal and try to create a new application, I get this message:
“An error has occurred. Unable to apply for a new application, current application already present on this account.”
I already emailed TREC and never got a response. I also tried calling multiple times, but after waiting on hold for over an hour, the call disconnects.
Has anyone experienced this before? Do I need to wait for the old application to expire in the system first, or is there another way to renew/reapply?
Thank you so much for any help.