Advice for depositors return!
We moved out on the 21st April and our agency only told us on 7th May that they want to deduct more than £1000 from our deposit because there was mould. We reported the mould multiple times and when the mould inspector came they said just cleaning and treating the mould is not enough the landlord will need to do some construction work. Obviously the landlord didn’t want to do that and just gave us a dehumidifier which we used everyday along with trying to treat the mould every time it came back. I have quoted both the inspectors report and our contract where it says the agency must let us know within 10 days of moving out that they need to return our deposit. However despite doing this they won’t budge and we can’t request the deposit back because the agency has their own scheme. I’ve repeated the same points to them again and again what else can I do?