Issue with Amazon Bedrock andAWS CloudShell
Subject:
New AWS account unable to use Amazon Bedrock or AWS CloudShell
Description:
My AWS account appears to have an account-level service restriction.
Amazon Bedrock:
Region: us-east-1
Model: Amazon Nova Micro
Error:
ValidationException: Operation not allowed
AWS CloudShell:
CloudShell also cannot start/open.
IAM configuration has already been verified.
The IAM user has:
- AdministratorAccess
- AmazonBedrockFullAccess
- AWSCloudShellFullAccess
There is no permissions boundary configured.
The same Amazon Bedrock "Operation not allowed" error also occurs when
testing with the root user.
My AWS account was created on/around August 6, 2026 and is beyond the
normal new-account activation period.
My account also shows active AWS Free Tier credits and the
"Explore AWS: Use a foundation model in the Amazon Bedrock playground"
credit.
Please verify whether there is any pending account verification,
payment verification, risk restriction, service activation restriction,
or backend account-level restriction preventing AWS CloudShell and
Amazon Bedrock from operating.
Case ID
178697444500251
Created
2026-08-17T13:47:24.848Z
Case ID
178696420700595
Created
2026-08-17T10:56:47.011Z
Please remove the restriction or let me know what verification/action
is required from my side.
I would attach two screenshots to the case:
the Bedrock ValidationException – Operation not allowed
the IAM page showing AdministratorAccess + AmazonBedrockFullAccess + AWSCloudShellFullAccess
Looking for your support