u/mark_tyler

Before AI, the premise was simple: new features and support will take X hours, our rate is Y, customer pays X*Y.

Now, when new features are added much faster due to agentic coding, assuming you want to keep same revenue stream, how do you justify costs now?

Sure, we can tell customer that it pays for a feature itself and responsibility still lies on agency, but I see that as very vague.

Edit: as for us, we more agressively push retainers with a fixed monthly fee