u/maryoh355

Sigh... Xtool Support is really challenging.

I've been able to get with stool regarding my machine grinding, and they've diagnosed and recommended two parts. GREAT! But now I can't get them to ship them to me. Just sits in "awaiting information." This happened last time too... I had to light a fire to get anyone to respond.

I know they have a US support presence now, not sure why it's still taking three days just to get a response. u/xtoolada, can you help?

reddit.com

u/maryoh355 — 2 days ago

▲ 1 r/xToolOfficial

Any ideas on how to fix this?

It was working perfectly yesterday, and then today it has started doing this. Not sure what’s going on. It’s an xtool p2.

u/maryoh355 — 9 days ago