u/masdomenon

Hey people! I need some recommendations for solid customer success software tools that have good AI features.

I'm part of a growing CS team and we are looking for a new tool to help us manage customers, find churn signals, etc. I’ve explored all the traditional CSPs in the past (Gainsight, ChurnZero, etc) but I want to know what’s new in the market since there are a lot of newer AI tools popping up lately. Ideally I’d like to get some info from people who have actually bought/used these tools.  

Our must-have requirements are

• Being able to connect data points across our existing tools (most importantly Salesforce, Slack and Jira)
• Automations/agents for handling low-touch segments
• Churn signals and health scoring

But also would be interested in hearing about cool new things the tool can do with AI.