Account suspended and No support
Im 7 days in on my 14 day trial and have been locked out for suspicious activity from day 2.
I've done nothing but test on three workstations for unattended and tried to see what connecting to android was like and was feature gated.
I've asked support to trial a single Standard license to demo the session switching and iPhone/Android support. I was told they would submit an email request. This was on day 2 and when I went to check on day 3. My account was suspended.
I've called support and they submitted a ticket. They closed this without a call and within 10 minutes of responding. I submitted on Friday, response came in on Monday. They say talk to accountsecurity@screenconnect.com. Ive emailed them on Friday and again today with no response and still locked out.
I've checked audit logs and all looks like my activity on day 1 of the trial. We are replacing Dameware and need a good product and locking me out for DAYS is not the answer. Hoping this is a fluke and I can get someone's attention here to get our account reinstated. If this is the norm and to be expected, please someone from the community speak up and feel free to suggest an alternative.