u/melissaelaine

This is my first year as a K-Club member and I did not know about the sidekick option. I bought tickets for a game in September for my family to attend, but I personally now have a conflict that I cannot miss. So my husband is going to take my kids. I started looking into how to fix this and found the sidekick information. The website says to contact support if you need to make a change. I did and got a routine email saying there was nothing they can do, which seems inconsistent with the note about contacting support. Has anyone had luck with making a change? It's not as though I am trying to add a new person - I never had one to begin with. This is so frustrating.