Alpha Trak 3 app issues
Hello, I'm new to this subreddit but searching for any information about the Alpha Trak 3 app that's similar to what I'm experiencing today.
My cat has been diagnosed since September last year and I've been home testing since March with the Alpha Trak 3 with no issues. Bluetooth is great, I use it to keep track of preshots and mid cycle numbers. Today, I have continuously gotten an "Oops, there's been a problem. Please try again later" message when I open the app, and another message that says "Offline Data Synced", and although it still is uploading via Bluetooth, it visibly looks like it's glitching when I try to get the latest results from the meter and then when I force close and reopen the number is uploaded.
I can't find any information about whether their servers are down, or what the issue is. I'm scared to delete the app and redownload because she's looking like she's in remission and the data I have for the past 8 days is really important for me to have.
Just wondering if I should wait it out and see if it fixes itself or if anyone is having or has had similar problems with the app.
Thanks for any information!