▲ 11 r/CustomerService
Verification
I have been working in BPO for a few years and every now and then, I still encounter people who say “You can see my information on the screen, stop asking me about it every call I make to you”.
It’s called “VERIFICATION” for a reason not registration. I’m making sure that I am talking to the account owner, not filling up a registration form.
u/mint_euanthe — 3 days ago