u/moon-ho

With my EIDL loan I made a larger than normal payment in February and most of it was applied to "interest" that I didn't know about and am suspicious about as I have been making payments that cover interest thought the years. I messaged SBA through the portal about it and also about getting a document showing all my payments and any accrued interest over the lifetime of the loan but keep getting canned AI responses that don't answer any of my questions. How can I get a document showing all payments and interest? Is calling better than messaging through the portal? Do you actually talk with a helpful person if you call?

I made a larger than normal payment in February and most of it was applied to "interest" that I didn't know about and am suspicious about as I have been making payments that cover interest thought the years. I messaged SBA through the portal about it and also about getting a document showing all my payments and any accrued interest over the lifetime of the loan but keep getting canned AI responses that don't answer any of my questions. How can I get a document showing all payments and interest? Is calling better than messaging through the portal? Do you actually talk with a helpful person if you call?