Another case of lounge access not available
I bought 5 unlimited packages for 20 days with lounge access included as part of a promotion. This was 18 days ago.
The app showed the QR codes initially. This was one of the reasons I chose Saily.
12 hours before departure after vacation I wanted to verify that everything was in order. The QR codes were gone, as reported by others.
I immediately created a ticket and 13 hours later at the airport I have still no resolution.
This seems to me like a strategy close to being a scam. I consider reporting it to my credit card company for a refund