Did I get scammed by total av?
I installed totalav on my windows laptop last night since I had some concerns about malware and it did help me to identify and remove the issue.
However it had an option to upgrade to a subscription to totalav plus for realtime protection for my device so I clicked it. I wasn't going to upgrade at first because it was $99 dollars and I'm stingy but suddenly I got an offer of $80 off so i would only pay $19 for the first year.
I decided to take them up on that offer and did all I needed to do to pay. Afterwards I did have the subscription for a minute or so then I somehow went back to the free version. When I contacted them about not receiving the benefits of the subscription I received an automated email saying they can't find a subscription account linked to my email.
To be fair the money is currently on hold in my bank account so I don't know if that has anything to do with it and I do plan on contacting my bank if I don't see any progress with contacting totalav. I don't understand why I would have the premium features for a bit but then lose them tho.