My experience with Pocket so far: A cautionary tale
Here's a timeline of my experiences with Pocket so far...
May 5: Find out I'm getting a new job. Think an AI device would be a good way to record meetings and keep notes for myself. Do a bit of research (obviously not enough), land on Pocket and order one.
May 18: Start the new job, find out that recording meetings outside of Teams isn't allowed. Okay. My order still hasn't shipped, but it doesn't look like I can cancel it. Figure I'll find other uses for it.
May 30th: Finally receive my device. Spend about an hour trying to get it to sync up with my iPhone 16, with no luck. Even after charging for some time, my phone would see it, their app would acknowledge the device, but it would not be able to pair. Getting frustrated, reach out via email to start a return (because they tell you you must have an RMA).
June 2: Receive the return label, not before having to go back and forth with their support with the "are you sure?" questions.
June 5: Take package to post office and drop it off.
June 9: Tracking shows return was received by Pocket.
June 15: Email them because, hmm, seems like I should have the refund by now. They tell me to check back next week. "Since we're reviewing a volume of returns right now, it'll take a few more days to complete the checks."
June 22 (today): Email them again for followup. Tired of waiting; making this post. Very close to threatening (and following through on) chargeback.
EDIT 1: Posting here because /r/heypocketai doesn't allow posts - "Only approved users may post in this community." My account's over a decade old, my karma is plenty high.