u/ntlltc

Facial recognition error -(England)

I need advice on what to do if anyone could help me for reference I’m a 20 year old (female), i was recently shopping in my local Sainsburys (I’ve been a regular here for 4 years) and i was approached by 3 staff members, all my shopping taken out of my hands and I was told to leave

When I asked why I was told “go outside and scan the QR code” the QR code took me to a link regarding facewatch AI, then everything started to piece together I realised they were accusing me of shoplifting. I went back in the store and asked the worker for clarification, as I have never shoplifted in my life, I was visibly distressed and his only response was to scan the QR code

I am naturally quite an anxious person anyway but I’m also a medical student and this all happened 2 days before my final exams, it may not sound like a big deal but it really did affect my performance I was so stressed as I thought they might contact my uni etc and I might be kicked out for something I haven’t even done

The next morning I phoned Sainsburys asking for clarification, I asked for the items I’ve apparently stolen, proof/ CCTV, the timing, the date and I was shut down very quickly and simply told I’m banned from the store

I don’t know what to do and I’m worried this will affect my degree as well

I need advice on what to do if anyone could help me for reference I’m a 20 year old (female), i was recently shopping in my local Sainsburys (I’ve been a regular here for 4 years) and i was approached by 3 staff members, all my shopping taken out of my hands and I was told to leave

When I asked why I was told “go outside and scan the QR code” the QR code took me to a link regarding facewatch AI, then everything started to piece together I realised they were accusing me of shoplifting. I went back in the store and asked the worker for clarification, as I have never shoplifted in my life, I was visibly distressed and his only response was to scan the QR code

I am naturally quite an anxious person anyway but I’m also a medical student and this all happened 2 days before my final exams, it may not sound like a big deal but it really did affect my performance I was so stressed as I thought they might contact my uni etc and I might be kicked out for something I haven’t even done

The next morning I phoned Sainsburys asking for clarification, I asked for the items I’ve apparently stolen, proof/ CCTV, the timing, the date and I was shut down very quickly and simply told I’m banned from the store

I don’t know what to do and I’m worried this will affect my degree as well