Cheated by sobha sacred lake
I provided a booking amount for a plot sales for sobha sacred grove by the lake. Once the booking was done, real pain started. All the demand was being made to iustus, which was not mentioned anywhere during the sales process. Knowing this we demanded more information to show some agreements between sobha and iustus, complete silence. We called sobha customer care number, they said we are only marketing, not developing or maintaining, which is contradictory to the sales discussion.
Looking at all of this we decided we no longer want to pay the premium for sobha name, which itself is not present.
Now, our money is stuck, as there is no update on the cancelation. The sales person is now saying, it is beneath them to talk to customer.
Requesting for help to figure out the next steps here. Also, please do not pay premium just for brand name, everything is not rosy in that world as well.