My Machine Is Obsolete?! Help!
Hello,
I am currently a second year student, a year out from finishing my program at an online court reporting school. My speed is at 120 wpm and I’m doing considerably well balancing school and work.
For reference, I bought my Stentura Protege from Acculaw around 3 years ago. It was listed as one of the credible sites to purchase from.
Around two weeks ago, I began having problems with my machine connecting to my Case Catalyst.
I called Stenography tech support, who I pay for my monthly subscription, and the tech support person told me I should try getting a 9 pin cable to connect instead of using the USB cord (which was included w/my machine). I get one, I plug it in and it seems to work fine.
Fast-forward, school is starting Monday and I’m attempting to plug my machine up and it’s saying the same issue “Looking For Machine”. I call tech support and the same tech support person from 2 weeks ago tells me that “since our latest update, our program no longer supports your machine. It is not currently our top priority to update it so I don’t have a timeline to give to you as that machine is 3 decades old and only ‘older’ users use it so it’ll get fixed eventually but I can’t give you a date. I recommend buying a student machine from our website.”
I hang up. I call Acculaw, they offer $100 cash or $200 credit for the machine for parts. They tell me I should consider rent-to-own a professional machine, a Diamanté, which would require a security deposit of $1000, 89/monthly. I ask about cheaper options, he says another ‘lower tier’ one is about $500 deposit, 59/monthly.
I am a bit frazzled. I need help. What should I do? This could throw my entire semester off as each semester is 15 weeks and it could take weeks to get a new one.
My teachers are helping me but our Catalyst person simply said to update my system and my driver (which I’ve already done both) and “if not, and tech support is unable to assist her, there’s nothing more I can suggest.”
TLDR: Case Catalyst no longer supports my Stenture Protege, class starts today and I don’t have a working machine. What should I do?
*UPDATE
Thankfully, a user on here was able to help me and my machine is back working on the program so if anyone sees this, don’t feel discouraged and don’t be too hasty in panic buying a new one.