What is with this sorry excuse for shipping?
I have some serious doubts this company is in the Americas at all. The language used in every email is so generic and really feels like someone who doesn't actually live here is trying to tell me how mail functions in the US.
I ordered R1 + M1 dog couch + pillows back on July 25th, and heard absolutely NOTHING until I reached out on August 3rd asking for tracking information. What I was told in my email was one of the dumbest things I've read all year - "It shipped on the 27th via local carrier and they won't have tracking information until the day before delivery".
What?! Been alive 38 years in the US and not once have I EVER heard of something like that unless it was 1980s when tracking was "trust me bro, I sent it". To be a company functioning in 2026 claiming you can't provide tracking information is an absolute lie to me.
I responded back telling them it sounds like they are hiding the fact the couch is on a boat coming from China and they responded back with "I assure you it came from our California warehouse". Okay, so if it came from California, how the hell does that take 10-15 BUSINESS DAYS to arrive in Texas? Did you strap it to a few guys to come over on horseback? Are they riding bicycles to me?
None of this is adding up, and this entire operation feels like a scam. If it's been almost 3 weeks since shipping and you still can't provide me tracking info, then you can just refund my money at this point. Absolute fucking joke of a company...