u/pochy713

How has your experience been with Thermomix customer service?

I have both a TM5 and TM6.

Recently sent both off for repairs. My TM6 started tripping every time I wanted to spin with heat. So contacted Service and shipped it off. I’ve had it for like 4-5 years so I knew I was gonna have to pay for repairs.
When I shipped it off they gave me a lot of reasons to why the issue I had happened. I moved forward with Repair that was like $150.

I get it back and I am excited to use it again, then guess what? The same issue persists.
I contact service through the same email thread I had with them and after following up 2 times no response what so ever.

I finally call and get ahold of someone and they get me to ship it off again. They will review it free of charge.

I get a response today of them saying nothing is wrong with it and that it works just fine.
Their proof of it working “just fine” is a picture of it on the Vorwerk screen when you click the button to turn it on. Pretty frustrating.

Prior to sending it off a second time I sent them videos of when and how it was tripping. A video from them would have been great to know that it is definitely something on my end.

I have been without my TM6 for about 2 months now. It makes life a whole lot easier.