received broken shoes before audition. any suggestions?
hi everyone i have a bit of an urgent request for advice. i have an audition later this week and i just ordered some new pointe shoes from freed because my normal shoes are currently perfectly broken in, verging on being too soft so i dont want to use them for the classes i have until the audition in case they become too soft and i needed new shoes anyway. they came in the post today but the box is already broken (see photos). ive emailed them to ask if they could send me a replacement pair today (they do first class delivery but only dispatch same day if you order before 12) since the item was faulty when i received it, however im worried they might tell me they’re not responsible for the item once it has been shipped, so if they don’t think it was damaged when they sent it they probably won’t refund me or replace them. can this be fixed with glue or shellac or something if i can’t get a replacement pair in time? where the fabric is rippled it feels like the internal structure of the box is actually completely torn, and the affected area is squishy as if the box is totally dead. i don’t know if glue could fix that but if anyone has had similar experiences please let me know if there’s anything i can do!
im going through my graveyard to see if i have any old shoes with enough life left in them to get me through the week until my audition but most of my old shoes are a bad fit and i dont want an injury. my current shoes is a last resort because im just worried that if i wear them every day until the audition even for only a small amount of pointe work then they’ll be too soft on the day, but i need the practice of doing the pointe work in the meantime so sort of stuck between a rock and a hard place lol. thank you in advance!