AWS Charged Me $600 Fraudulently and Refuses to Investigate
Case ID: 178633616200405
AWS charged my debit card $600 for a transaction that does not belong to my AWS account. My normal AWS bill is about $3.40/month, and this $600 charge appears nowhere in my billing history. I opened a support case with all the transaction details, and AWS still has not meaningfully investigated it.
After multiple calls, one Amazon/AWS support agent told me they could see that the charge came from another AWS account that had already been suspended. Despite that, AWS's fraud department later emailed me saying they found nothing wrong with my account, completely missing the issue. Another agent told me the $600 had already been refunded, while another told me the refund was rejected.
Wise is refusing to treat the charge as unauthorized because I have legitimately used AWS before and says AWS needs to provide information about the transaction. AWS keeps claiming another department will investigate, but nothing actually happens.
At this point, AWS has acknowledged that the charge came from another account, has apparently suspended that account, and still will not properly resolve or document the fraudulent $600 charge they processed against my card.
The complete lack of ownership, contradictory information, and failure to investigate is unacceptable.