u/popegonzo

I've got a user whose IPsec Remote Access VPN won't ping out when connected. It can access a file server via IP address (despite failing to ping it), but it's not able to get DNS, nor can I ping the DNS server or anything external.

The FortiGate is a 90G on 7.4.12, using the latest FortiClient VPN Only version (7.4.3.8758). There are a dozen or so other users currently using the same VPN connection, and I've confirmed that the policies haven't changed.

As soon as we disconnect VPN, normal web traffic resumes, including the ability to ping.

Any ideas?