Host removed AC from listing after booking.
I booked a Paris Airbnb months ago with AC listed.
Two days ago, I checked the listing and AC is gone from the listing. I know it was there because I texted my friend the link specifically mentioning it had AC, and I used Airbnb's share feature, which had "amenities facilities=air conditioning" right in the URL. Unfortunately, I didn't screenshot the listing as proof because why would I?!
The host hasn't responded in 48 hours. I contacted VRBO, who also couldn't reach them. When I followed up a day later, their manager told me they have no way of knowing if a host removed an amenit, which is complete BS. They clearly have access to listing change logs. After I showed them the URL with the AC filter, they reached out to the host again.
Their solution? If the host doesn't respond before I arrive in 4 days, I should just show up, check for AC myself, and then call them to find a replacement. I'm not spending 2-3 hours on the phone hunting for a place to stay in Paris with no backup plan.
I threatened a chargeback and suddenly they got slightly more helpful. They're supposed to contact me today with a "resolution" (their word, said very vaguely and would not tell me what it meant), assuming they don't hear from the host.
Any advice on dealing with this? The entire reason we booked this place was that it had AC and we definitely paid a premium for it.