Is this normal response time or am I being too much?
Hi all, this is my first time living in a co-op so trying to figure out what is standard and what isn't. I purchased and moved into my unit earlier this year. I have two windows, one of which is missing a window screen and needs the glass replaced and the other one needs a new window screen as it is detaching from the frame.
Since the co-op is responsible for the windows and the screens, I had the window company they use to come assess and send in a proposal to management for approval. That proposal has been waiting since April 10. I checked with management to make sure they received it and they confirmed on April 20 that they aim to resolve it asap.
Since then, I have received no updates and they won't even respond to my requests for an update. They ignore my emails and voicemails, etc. Not even a "we received your email or call and we are still working on it" - just complete silence from both the property manager and the assistant property manager.
Is this normal for co-op? Does it typically take this long and am I rushing them by asking them for an update 1 month later?