u/quittama

With the drastic cuts to payroll, is anyone else seeing an increase in illegal wage theft in their stores? In our store the team leads are now often expected to clock out for lunch when they are the only keyholder in the building. They are expected to stay in the building and keep their headset on while receiving no pay. The company is leaving a clear paper trail in the form of timesheets showing that a manager clocked out for lunch with no other keyholder present. (While the store remained open.) Should I present this to HR or just collect documentation for a class action lawsuit?

1. Backroom reset. Our feed shelves used to be organized and accessible. Then a team from corporate came in to "reset" the backroom. Now feed to floor takes three times longer and a lot more physical strain, and half the time team members just skip items because they would take too much work to access. (EDIT: I was mistaken about this. It was mandated by corporate per DM but executed by team members.)
2. Moving from theatro to TSC Connect. I went a whole shift the other day without ever being called on my headset. Instead, MOD walked the store until they found me (doing freight) so they didn't have to deal with the broken technology. Our new cashier has been essentially abandoned at the register without any ability to call for help. In the meantime, team members have been answering phone calls by accident, not realizing that they did so.
3. WAY too much product in store. (Overstock or products for future sets.) Almost every top shelf is full to the brim, back room is clogged with pallets of overstock/not-yet-set product, garden center is full of same and barely shoppable. It slows every process down. Customers come in looking for things they saw online, or place a BOPIS order, but we can't find their items because they end up topstocked several aisles away. Our FAST person is always frustrated because he can't find the product he's supposed to set, which is understandable, but it's literally impossible to keep things organized when they treat the store like a hoarder's storage unit. I shudder to think what inventory will be like this year---we simply do not have enough open space to get things "inventory ready".
4. Changes to the website that make it harder for customers to identify which items are in stock, which are sold out, and which are online only. We've had a massive uptick of customers who come in believing the website told them that something was available, when it never was.
5. Telling freight team that we're going to be sent home for the day when we finish freight. In other words, if we hustle to finish quickly, we're punished by having our hours cut. (So far no one has noticed that I now work about half as fast as I used to.)
6. Lying to customers by advertising fake price drops. (I.e. Lying about what the price used to be to make it look like we lowered it, when it stayed the same or even increased.) Our best customers are also the ones who notice that shit.

Is the stock plummeting this year because they keep making boneheaded decisions, or are they making boneheaded decisions in a mad scramble to turn the stock around? In any case, you get the sense that the people making these decisions have never set foot in a store, let alone worked a day in one.