Last year I failed database management and have to retake it to finish my program. I found SQL to be very challenging, and my school has limited tutoring. If any of you have recommendations for a very beginner-friendly, easy-to-understand course I can purchase through Udemy, I would appreciate it. I've had some good experiences with learning from Udemy because it is broken down into smaller steps and explained differently.
I have two more courses until I graduate with my associate's in secure systems administration. I originally started the program in 2022, but life happened (job loss, housing instability, and relocation), so it has taken a lot longer to complete. I wasn't able to secure an internship, so I was surprised that a few days after applying for this help desk position, a virtual interview was requested.
If you have any pointers and advice on making a good impression for this interview, I could really use it. I'm in my late thirties, and I've never held an IT position, and I can't help but say to myself, "What the heck are you thinking? This is a bad idea." I feel like a huge imposter. However, since 2019, I've worked in call center environments where there is some light technical assistance and, of course, lots of customer service. So I do plan to play up those skills. I'm just really nervous when it comes to actually explaining complex technical issues. My schooling has been sporadic, so I don't remember much about the projects I did.
Here is the job description. What kind of questions or scenarios will I likely be asked?
Job Summary
Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations run smoothly. The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees, as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in ongoing training and development (including certification) to prepare them for next-level support and promotional advancement.
Qualifications
High school diploma or equivalent preferred. Associate’s degree in a technology-related field strongly preferred.
Thanks in advance!