▲ 1 r/LebaraUK
Lebars fails to comply with Ombudsman decision to refund me £800 (balance) + £100 goodwill payment + Written apology. What do I do next?
TLDR is I did PAC transfer of mobile phone number from Lebara to other provider while there were funds left on my Lebara balance (~ £795).
Lebara sent me a Deadlock letter after my requirement that they won't do this refund to bank account or via cheque, only to original payment method (which is no longer available for me).
I got positive decision from Ombudsman that Lebara does in fact owe money the refund (Ombudsman ordered to provide me with a cheque).
However, since that moment there was no communication from Lebara end, despite multiple emails from my side to their email addresses.
I already tried to contact The Guardian Consumer Rights Champion, but no response.
What do I do next?
u/raianknight — 4 hours ago