Cursor Support Has Ignored My $200+ Refund Request for 10 Days — Only Automated SAM Replies
I was charged $20 and then $180, and I believe these charges may have been related to malware, based on information I received from other AI support.
I’ve been contacting hi@cursor.com for 10 days, but I have received nothing except automated replies from SAM. These repeated replies are only telling me to wait, while my 14-day refund window is getting closer to expiring.
I’ve sent around 8 emails, but whenever I follow up, my request is marked as a “DUPLICATE refund request” even though I have never received a response from a human or had my case reviewed.
I also posted on the Cursor forums, but my post was unlisted.
At this point, I’m not asking for anything unreasonable. I just want a human from the support/billing team to review my case before the 14-day refund period expires.
What am I supposed to do at this point? Has anyone experienced something similar with Cursor support?