Grab Cuts Mechanical Analytics Work From 44% to 30% with AI Agents
▲ 1 r/automation+1 crossposts

Grab Cuts Mechanical Analytics Work From 44% to 30% with AI Agents

Grab is using AI agents to automate analytics workflows, reducing the share of routine work handled by analysts and shortening the time required to answer business questions. The company reports that the share of mechanical tickets handled by analysts fell from 44% in February to 30% in June, covering tasks such as data preparation, alerting, and reporting.

infoq.com
u/rgancarz — 1 day ago
▲ 209 r/softwarearchitecture+1 crossposts

Netflix Adopts Cloud-Native Job Queueing System Kueue to Replace an In-House Solution

Netflix migrated most of its batch workloads onto Kueue, an open-source cloud-native batch job execution system that has outgrown its homegrown solution over the years. The company mapped the capabilities previously created in-house to Kueue’s functionality and also benefited from new features that would have been costly to incorporate into its homegrown solution. Engineers used API parity with the existing system to derisk the project and allow for a gradual and seamless migration.

infoq.com
u/rgancarz — 6 days ago
▲ 9 r/microservices+1 crossposts

How Netflix Scaled Its Real-Time Service Map

Netflix has described how it redesigned the streaming pipeline behind Service Topology, its real-time map of service dependencies, to support its production scale. The system now uses three stages to separate intermediary resolution from enrichment and persistence, propagates backpressure to Kafka rather than dropping records, and uses server-sent events instead of gRPC for high-volume internal transfers.

infoq.com
u/rgancarz — 8 days ago

Canva Shares S3 Based Architecture for Session Revocation Across Hundreds of Millions of Sessions

Canva has redesigned its session revocation infrastructure to support hundreds of millions of active sessions while avoiding networked database lookups for most authentication requests. The new architecture stores revocation data in Amazon S3 as compact, immutable records and distributes the data to application gateways as in-memory indexes. Canva said the approach improved deployment speed, reduced database infrastructure, and cut the memory footprint of its revocation cache by 87.5%.

infoq.com
u/rgancarz — 10 days ago

HubSpot Redesigns JITA Authorization with Rule Engine Architecture

HubSpot has redesigned its Just-In-Time Access (JITA) authorization system using a rule engine architecture to make access decisions more observable and explainable. The system evaluates temporary access requests through independent rules instead of embedded conditional logic, allowing engineers to inspect how individual policies contribute to access decisions and manage authorization requirements as they change.

infoq.com
u/rgancarz — 16 days ago

Dropbox Integrates MCP and Dash to Close the Gap Between Security Design and Code Review

Dropbox has introduced a new engineering approach that connects security design artifacts directly with code review workflows using Model Context Protocol (MCP) and its internal knowledge system, Dash. The initiative aims to address a persistent gap in large engineering organizations: security requirements are typically defined during design reviews, but enforcement and verification occur much later, during code reviews, often without full context.

Includes Q&A with the author of the original article.

infoq.com
u/rgancarz — 19 days ago

How Zalando Built an In-Process Client-Side Load Balancer for One Million Requests per Second

The engineering team at Zalando recently described the design and implementation of an in-process, client-side load balancer for a high-throughput API handling around 1 million requests per second. The result was more predictable latency, a drop in infrastructure costs, and better visibility into where failures actually originate.

infoq.com
u/rgancarz — 23 days ago

DoorDash Uses Envoy and Valkey for a 1.5M RPS Proxy Cache with 99.99999% Availability

DoorDash has developed Entity Cache, a transparent proxy caching platform to reduce redundant service-to-service requests across its microservices architecture. The company built the platform to address repeated requests for frequently accessed but infrequently changing data, which increased backend load, consumed additional compute resources, and contributed to higher tail latency as its microservices ecosystem expanded. According to DoorDash, the platform supports more than 100 endpoints across 50 services, serving over 1.5 million requests per second with 99.99999% availability.

infoq.com
u/rgancarz — 27 days ago

GitHub Increased Instant Navigation from 4% to 22% by Rethinking Client Side Architecture

GitHub has redesigned the navigation architecture behind GitHub Issues to reduce perceived latency for developers by moving more work to the client-side. The engineering team introduced client-side caching, predictive prefetching, and service worker-based request handling to improve navigation performance, increasing instant navigation experiences from 4% to 22%. The changes address a common challenge in large-scale web applications: reducing delays caused by repeated network requests and client initialization during frequently repeated workflows.

infoq.com
u/rgancarz — 28 days ago

How DoorDash Built an AI Shopping Assistant That Doesn’t Rely on the LLM Alone

DoorDash has shared the architecture behind Ask DoorDash, its conversational AI assistant that helps consumers discover restaurants, plan meals, and build grocery carts via natural-language interactions. Over the course of a three-part engineering deep dive, the company described how it built the system using large language models, specialized AI agents, Model Context Protocol (MCP)-based tooling, persistent consumer memory, and automated evaluation infrastructure to operate AI-driven experiences in production.

infoq.com
u/rgancarz — 1 month ago
▲ 13 r/microservices+1 crossposts

Scaling Java-Based Real-Time Systems: the Hidden Tradeoffs of Event-Driven Design

https://www.infoq.com/articles/tradeoffs-event-driven-design/

Event-driven architecture has become the default recommendation for building scalable, distributed systems. The promise is compelling: loose coupling, independent scalability, fault isolation, and the ability to handle massive throughput without tight synchronous dependencies. For real-time collaboration platforms such as contact centers, unified communications systems, and video conferencing, these properties seem tailor-made.

The systems that work best in production are rarely the ones that commit fully to a single paradigm. They are the systems that apply event-driven patterns deliberately, with clear awareness of where the model breaks down.

u/rgancarz — 1 month ago
▲ 158 r/softwarearchitecture+1 crossposts

Netflix Cuts Cassandra Read Latency from Seconds to Milliseconds with Dynamic Partition Splitting

https://www.infoq.com/news/2026/07/netflix-cassandra-partition/

Netflix engineers have detailed a dynamic partition-splitting mechanism for Apache Cassandra that reduced read latency for oversized time-series partitions from seconds to low double-digit milliseconds while lowering read timeouts, CPU utilization, and thread queueing across production clusters. Developed for Netflix's TimeSeries Abstraction platform, the approach automatically divides growing partitions into smaller child partitions without requiring application changes, downtime, or large-scale repartitioning efforts.

u/rgancarz — 1 month ago

InfoQ Agentic AI Architecture eMag

https://www.infoq.com/minibooks/agentic-ai-architecture/

The IT industry is changing before our very eyes. With AI entering the software architecture and development landscape, whether we like it or not, we are set to be taken on a roller coaster, the likes of which we haven’t seen since the advent of microservices and cloud-native computing. If the last decade was spent mostly on mastering and optimizing the cloud and micro- or nano-scale service-oriented architecture, the next decade will likely be spent figuring out how to master AI for building a new generation of IT systems.

In this eMag, we try to establish agentic AI architecture as a new type of software architecture that will likely dominate the industry for years to come. The articles, written by industry experts, cover various elements and aspects of agentic AI architecture. We aim to present the latest trends and developments shaping the new type of architecture as it enters the mainstream.

u/rgancarz — 2 months ago