u/ring432

I just got this Sony DVD Player/Video Cassette Recorder SLV-D500P from an estate sale and have hit a snafu with playing any VHS tapes. I've tested two tapes and keep having this problem where the two rollers don't pull the tape to the drum. I was able to make it work once, but they just don't seem to want to pull all the way.

Does anyone have any guidance on how to fix this?

EDIT: My husband helped out and we were able to get it to (somewhat) work! We have to push down on the tape slightly right after putting it in the VCR for the rollers to grab the tape. It will play the video but only if it's rewinding or fast forwarding. Back to the drawing board!