My beer vendors are regularly missing kegs on my deliveries.
This invoice is from today but I have several more invoices that are missing kegs that were not loaded on the truck.
I have a drafthouse in a small town in East Texas. All of the kegs I buy have to be shipped from warehouses hours away. At least twice a month I get a “not Loaded on truck” message. A few weeks ago (before Saint Patrick’s Day no less) one of them sent me a truck with no kegs at all! No one would do anything about it and I had to call up the ladder of the company in order for someone to bring me my kegs. I was then told that I was “lucky” that I got the beer. I only get “not my fault” from the drivers, reps, and managers. “Hopefully we can get it to you next week.” I’m trying to run a business here and the more I complain, the worse it gets. It feels like they’re trying to get me to “learn my place.”
I used to work for as a sales rep for a beer vendor in Houston and it was unacceptable for a client to not get their beer. If ever a keg was missing on a truck (which was very rare because the warehouse manager would literally write a check next to each item loaded), I would have to deliver it personally, even if it was two hours away.
Are you seeing this as well? What do I do about it?