Hi all,

I’m seeing an issue in our AVD environment that started around a month ago.

Some users report that in the morning they cannot connect to their session hosts.

Current observations:

• Session host VMs are hibernated overnight
• In the Azure portal, the VM shows as running normally after startup
• However, in the AVD host pool, the session host is marked as Unavailable
• The VM Agent appears to be not running

As a result, users are unable to connect.

Temporary workaround:

• If I stop and start the VM, the issue is resolved and the session host becomes available again

This seems to happen consistently after the overnight hibernation cycle.

Has anyone experienced a similar issue ?

Hey all,

I’m troubleshooting an Azure Virtual Desktop (AVD) issue where Windows App fails for some users with:

>“Connection attempt timed out. Please try again.”

…but:

AVD Web client works
OLD Remote Desktop client works

From user side:

• Windows App opens, resources are visible
• User clicks Desktop / RemoteApp
• Stuck on “Connecting…” → timeout
• Often no login prompt or silent failure

Additional critical behavior:

• ❌ VM does NOT start automatically (Start VM on Connect fails)
• ❌ Even if I manually start the VM in Azure → user STILL cannot connect via Windows App
• ✅ Same user:
  • Works in Web client
  • Works in Old Remote Desktop client
  • Fails only in Windows App

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Ethernet

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Simple setup (plug & play)