u/rosegoldtoken

My mother reached out to her therapist to reschedule an appointment. She received a message back about having an unpaid appointment on file and needing a guardian to pay before she could be rescheduled. My mom thought it was weird considering she paid her previous appointments and doesn’t have a guardian. My mom pointed out these to the therapist, the therapist apologized for the mix up and was able to reschedule. Does this count as a violation?