Newb seller. What should I have done?
I recently sold a vintage item to a buyer on Poshmark. When the buyer received it, she said it wasn't as soft as she expected and asked for a return. I declined. She then opened a case and said that the item was much more worn than as described (it wasn't) and was falling apart (it wasn't). She then showed a picture of the sleeve lace, picked apart and shredded. I did not send the item to her with the lace in that condition, so when I received the return, I opened a case as well and showed pictures of the sleeve lace before I sent it (in perfect shape) compared to the sleeve lace when I received the item back (picked apart and shredded). Customer support ruled against me and gave me a $5 credit to spend on the platform instead of making the seller pay for the ruined item. I'll now have to eat the value of the item since she damaged it and it's unsellable in its new damaged condition.
In the listing, I included many pictures of the item, including from close-up, and pictures of the original sleeve lace. I priced the item slightly above market to account for offers. Where did I go wrong here? What should I have done differently?