u/sajerl

I had a customer today ask for a refill in a to-go cup. I told him we don’t do discounted refills for to-go cups (only if you have your own mug), and he looked at me like I made up a new law. He kept saying, “No refill? Every coffee shop does refills,” and was genuinely shocked that I was charging for a whole new drink.
Is this actually a common thing elsewhere? I’ve only ever heard of refills being less expensive or discounted if you’re staying in the café with the same mug, not getting another full drink to take with you? It caught me so off guard because he acted like I was the weird one.
Edit: He ordered a latte