I built an AI support agent for Shopify because answering the same customer questions gets old fast
I’ve been working on a side project called Taskra for the last few months and I’ve finally got it to the point where I’m comfortable putting it in front of more people.
The idea came from seeing how repetitive ecommerce customer support can get.
“Where’s my order?”
“Do you ship internationally?”
“Can I return this?”
“Which product should I buy?”
Most of these questions don’t really need someone manually typing a response every time, especially when the answers already exist somewhere in the store.
So I built Taskra, an AI customer support agent specifically for Shopify stores.
It connects to your store and uses your products, policies and other business information to answer customers in context. It can also understand order related questions, so instead of giving generic chatbot responses it can actually help with things customers are asking about.
The main things I wanted it to do were:
• Answer repetitive support questions automatically
• Understand the store’s products and policies
• Help customers with order related questions
• Capture leads when someone shows buying intent
• Keep conversations in one inbox so a human can jump in when needed
• Reduce the amount of time store owners spend answering the same questions every day
One thing I really didn’t want was another annoying chatbot that just throws help centre articles at people. The goal is for it to feel much closer to having an extra support person on the store.
For a small store, I think the biggest benefit is simply getting time back. You might not be ready to hire someone purely for customer support, but you also don’t want customers waiting hours for answers while you’re doing everything else.
For larger stores, I think it becomes more about filtering out the repetitive conversations so the support team can focus on the customers who actually need a person.
It’s now live and I’m at the stage where feedback is probably more valuable to me than anything else.
If you run a Shopify store, I’d genuinely be interested to know what your biggest customer support headache is and whether something like this would actually be useful to you.
Happy to answer questions about the build as well.